Customer Testimonials

Very dependable. Got my car done in the amount of time they said.

⭐⭐⭐⭐⭐ I cannot say enough good things about our experience with Valley Chrysler Dodge Jeep in Bryan, Ohio! From the beginning, they genuinely listened to what we needed and worked with us instead of simply trying to make a sale. We originally went in looking for a new family minivan. They went above and beyond to help us find our new 2027 Chrysler Pacifica that was a much better fit for our family. They worked hard on the financing, helped us get a better interest rate, kept the payment where we needed it, and made sure we were comfortable with everything before ... Read More

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Google - Sep 1, 2026

⭐⭐⭐⭐⭐ I cannot say enough good things about our experience with Valley Chrysler Dodge Jeep in Bryan, Ohio! From the beginning, they genuinely listened to what we needed and worked with us instead of simply trying to make a sale. We originally went in looking for a new family minivan. They went above and beyond to help us find our new 2027 Chrysler Pacifica that was a much better fit for our family. They worked hard on the financing, helped us get a better interest rate, kept the payment where we needed it, and made sure we were comfortable with everything before signing. A huge thank you to Paige and Michael for being so patient, helpful, and accommodating throughout the entire process. I had plenty of questions 😂 and they never made me feel rushed or like I was being difficult. They took the time to explain everything, work through the details with us, and make sure we were happy with our decision. Buying a vehicle can be stressful, especially when you have a family and a budget to think about, but Paige, Michael, and the team at Valley made the whole experience so much easier than I expected. It truly felt like they cared about getting our family into the right vehicle, not just making another sale. We drove away in our beautiful new Pacifica feeling confident about our purchase and genuinely happy with how we were treated. 🖤 Thank you again, Paige and Michael, for everything you did for us! You absolutely earned our five-star review and recommendation. If you’re looking for a dealership in the Bryan, Ohio area that will listen, work with you, and treat you like a person instead of a number, I highly recommend Valley Chrysler Dodge Jeep. We couldn’t be happier! ⭐⭐⭐⭐⭐

Very friendly staff and the service department was great! I will return again.

I cannot say enough about Paige. She made the process easy , is very knowledgeable. I cannot recommend her enough! Happy car shopping!!!

Page was wonderful to work with!! I contacted and told her what I was looking for and price range. The next day she got back with me with so many different options. She worked very well with my schedule and was able to get me the vehicle and price I asked for. I will for-sure send friends her way.

Great place to look browse shop for vehicles

paige did an amazing job! she made sure to answer any questions i had regarding the car and made sure everything went as fast and smooth as possible!

Paige and the staff were wonderful to deal with. A very small town, no pressure dealership.

great service!

Paige was absolutely fantastic!! The best we've ever worked with! She wasn't pushy and listened to what we needed and wanted! I highly recommend her!!

Had a bad experience several times here. First , they charged me to diagnose my Jeep Grand cherokee and said there was nothing wrong with it and took the vehicle back for them to say the same thing about my issue. I let it go for now then went back to do an oil change and to check for leaks and they kept the vehicle till end of the day to tell me they will keep it till next day to see if any oil leaks I had and didn't call Me at all till about 3pm I decide to ... Read More

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Google - Feb 18, 2026

Had a bad experience several times here. First , they charged me to diagnose my Jeep Grand cherokee and said there was nothing wrong with it and took the vehicle back for them to say the same thing about my issue. I let it go for now then went back to do an oil change and to check for leaks and they kept the vehicle till end of the day to tell me they will keep it till next day to see if any oil leaks I had and didn't call Me at all till about 3pm I decide to call them and they got back with me by 4pm to tell me my vehicle is ready I picked it up and double check the oil level to see it's low a whole quart of oil and sticker on windshield was completely wrong on return mileage I take it back again they fill it up and I checked it again and it's over a half of quart now so I left it as that and I never returning with my vehicle here again I heard bad things about this service center and it's true they aren't reliable mechanics just in for your money!

Paige was absolutely one of the best sale people I have ever worked with. Was extremely personable and when I needed more time to decide if I wanted to purchase the vehicle she allowed us to do an extended test drive which helped us make our decision! She was also very good in helping communicate what type of payment we were looking for, and they worked hard to get us what we needed! I would come here again in the future when purchasing a vehicle!

Paige Canales is the kind of salesperson everyone hopes to find — professional, patient, and genuinely caring. She went above and beyond for months, emailing vehicles we might like and giving us first dibs on this truck before it hit the lot. Thanks to her, my son now has a reliable, budget-friendly first car. Highly recommend Paige to anyone who wants a smart, thoughtful, and personable sales professional who actually makes car shopping enjoyable.

I had the pleasure of working with Paige a couple times. Unfortunately it was not the right time for us to buy but she was very helpful in answering all of our questions, very friendly and personable. She was never pushy which I love! I highly recommend Paige 🙂

recommend 100 times over. worked with Paige a while back but it just wasn’t the right time, she reach back out to me and made sure we got me in a car this time around. she made the whole process easy and was available for any questions i had. definitely recommend reaching out to her to get yourself in a new car!!

Paige was great with helping us navigate learning about a new family car and what would be best for our growing family!

Went to get a car this last weekend and Paige was such a great help. She made the quick and efficient. The rest of the staff was kind and made the process very smooth. If you need a car go see Paige, she will make it a great experience.

My overall experience with this dealership has been excellent! Paige helped me out so much and was extremely friendly and helpful, made purchasing a car a breeze. Highly recommend anyone to go to Paige to purchase a car. Overall an amazing experience!!

Had everything I needed to take care of my truck.

Idk how anyone has had a good experience here my mother tried to see about buying a car here they gave her horrible service due to her low credit. My mother in law bought a car off of them and 3 times the knock sensor went bad within 2 months and each time they didn’t want to replace it even tho it had a recall on it. Finally about a year ago I decided to try my luck looked at a truck I’ve always wanted since I was a little kid. First the radio didn’t work whatever I guess ... Read More

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Google - Aug 9, 2025

Idk how anyone has had a good experience here my mother tried to see about buying a car here they gave her horrible service due to her low credit. My mother in law bought a car off of them and 3 times the knock sensor went bad within 2 months and each time they didn’t want to replace it even tho it had a recall on it. Finally about a year ago I decided to try my luck looked at a truck I’ve always wanted since I was a little kid. First the radio didn’t work whatever I guess then noticed the ac didn’t work they never washed it or cleaned it from the previous owner which really isn’t a big deal but I wanted the price lowered because 12k just seemed a lot for a 18 year old truck with 270k miles on it but they instantly wanted me to look at another vehicle but decided to buy it anyway. Exactly 9 days after buying the truck I’m driving and suddenly the truck drops to 4th and won’t shift out of 4th high raving at 65 so decided to take it back to the dealer and not sure what his name was but he said he was the manager they took my truck on a road test said 2nd was gone 4th was gone and reverse was almost gone and my clutches and overdrive was fried. That doesn’t just happen in 9 days they knew they sold me junk Manager tried to tell me it was all my fault and pretty much told me just to deal with it still haven’t had the money to fix it so thank you valley dodge jeep ram for absolutely horrible service they don’t care about you they care about your dollar so remember that before you decide to buy anything from here

My husband and I stopped here with a complaint about a noise in the front end and were told that it was nothing probably just the weather. A month later, the truck breaks down and we take it to someone else and the axle boot and wheel bearing were completely bad. For all you non-car people, which, unfortunately in this case includes everybody at this dealership service team because they didn’t seem to see a problem with it, that’s not something that magically happens overnight. I called this dealership who claimed that they looked at the truck and ... Read More

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Google - Jul 30, 2025

My husband and I stopped here with a complaint about a noise in the front end and were told that it was nothing probably just the weather. A month later, the truck breaks down and we take it to someone else and the axle boot and wheel bearing were completely bad. For all you non-car people, which, unfortunately in this case includes everybody at this dealership service team because they didn’t seem to see a problem with it, that’s not something that magically happens overnight. I called this dealership who claimed that they looked at the truck and said that there was nothing wrong with the front end and spoke with Jim who claims to be the owner. And on a recorded phone call, Jim told me that proof is subjective that old trucks magically break overnight. This is all basically to say that if Jim truly is the owner, he runs his business with zero integrity chooses not to accept responsibility when him and his team royally miss something that could’ve killed somebody and then chooses to blame the owner of the vehicle instead of taking responsibility for the actions of his service team. Now, I don’t know about you, but I value the safety of my loved ones and if that’s the case with you, I would steer clear. This dealership is deceitful they are disrespectful and honestly more importantly they are bad at their jobs. And to top it all off any and all attempts to have a conversation with them following them, realizing that they were wrong and put my husband‘s life in danger I’ve gone straight to voicemail.

Had a great experience buying my truck from Valley. Paige and Mike were awesome- super helpful, honest, and made the whole process smooth. Highly recommend.

My sales rep was Paige and she was amazing. There was a slight issue with price due to an error on a third party. It was cleared up quickly and I am in LOVE with my 2020 Challenger 50 Scat Pack. TYVM

Best car buying experience ever thanks to a wonderful team at Valley CJDR! Zac was a perfect salesman who got us in the exact car we wanted, and Mike, the finance guy, quickly got us exactly what we were looking to pay! Go see Zac and Mike at Valley CJDR in Bryan, Ohio!

Paige worked extremely hard to find the vehicle my wife and I were looking for. I would highly recommend Paige to anyone looking for a new vehicle.

Car Dealership

Paige was fantastic!

Owen was super helpful and able to work with us even being out of state. The price was perfect and the service outstanding. Would definitely buy here again.

My experience with Paige was outstanding. From the moment I reached out, she was prompt, informative, and attentive to my needs. She went above and beyond by assisting me with hotel and airport details since I was flying in from NJ. Even after the deal was finalized, Paige made sure I was completely satisfied with my purchase, following up and researching some additional requests I had. It was truly a pleasure working with her. Thank you again, Paige!

I recently inquired about a vehicle on Valley's website; unfortunately, that vehicle sold before I was able to look at it in person. However, Paige Canales at Valley was extremely kind, helpful, and professional in trying to help me find a similar vehicle. In the end, I had my search narrowed down to 2 vehicles; I ended up liking the one at another dealer better and bought that one, but I would have had zero hesitation buying from Valley (Paige in particular) if the other vehicle hadn't worked out. I would highly recommend Paige Canales and the Valley dealership ... Read More

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Google - Jan 23, 2025

I recently inquired about a vehicle on Valley's website; unfortunately, that vehicle sold before I was able to look at it in person. However, Paige Canales at Valley was extremely kind, helpful, and professional in trying to help me find a similar vehicle. In the end, I had my search narrowed down to 2 vehicles; I ended up liking the one at another dealer better and bought that one, but I would have had zero hesitation buying from Valley (Paige in particular) if the other vehicle hadn't worked out. I would highly recommend Paige Canales and the Valley dealership to anyone looking to purchase a vehicle!

Took our Ram into have recall taken care of and was charged $30 to reset tire sensor from metric to English. That’s very sad as just to touch the radio to reset it. Good thing I have no intentions of buying a vehicle there anymore as I’ll go elsewhere if that’s how they operate especially when we purchased 2 Rams from them on same day..

Staff is great. Steve Riter definitely knows what he is doing in the service department. Loved checking out the cars, while waiting for my car.

I ordered a key fob for my vehicle. I stopped in to the service department and was greeted by Ryan. He was super helpful. Got the information that was needed and ordered the fob. I went in when the fob arrived, once again, Ryan greeted me and was very friendly. Showed me where to wait while they programmed my fob. A salesman also spoke to us and was very kind. After my service was completed, Ryan came and got me and we talked about servicing my van in the future. I will definitely be a returning customer!! Everyone was nice, ... Read More

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Google - Jan 15, 2025

I ordered a key fob for my vehicle. I stopped in to the service department and was greeted by Ryan. He was super helpful. Got the information that was needed and ordered the fob. I went in when the fob arrived, once again, Ryan greeted me and was very friendly. Showed me where to wait while they programmed my fob. A salesman also spoke to us and was very kind. After my service was completed, Ryan came and got me and we talked about servicing my van in the future. I will definitely be a returning customer!! Everyone was nice, and approachable, and answered questions for me. Great dealership!!!

Leaving this review as a thank you to Paige Canales! Valley Chrysler was one of many dealerships I was online shopping at for a new vehicle. And although I decided to go a different direction, Paige was a pleasure to work with during this process. She was attentive to my emails and answered all my questions. And because of that, I will definitely keep Paige and Valley Chrysler in mind when shopping for another vehicle and giving out recommendations of where someone should go if they want great car buying customer service.

The mechanics are very knowledgeable. Service is always top notch. I trust this shop.

Owen Potvin and Mike in finance were awesome to work with. Made the purchase very easy and clear

We were passing through town and our jeep broke down unexpectedly. They were able to get us into the service center right away, fixed it up and had us back on the road in less than 24 hours. Reasonable prices. Every employee we spoke with was very friendly and knowledgeable, it seems like they all genuinely enjoy working there. 100% recommend

over priced, will not deal. shop around you'll find a much better deal!

The guys at Valley CDJR were great helping me with my new truck purchase. I came from out of state and Mike B was awesome!

It was a good place until Valley took over .3 oil change double in cost.But my real kicker was my last oil change . They found some pink stuff in my air filter , I chose not to replace , they never blew it out.They put it back in dirty .That's lazy customer service. Plus can't understand where the pink stuff came from.

I wish I could give zero stars for the outright deceit and complete lack of professionalism at Valley Chrysler Jeep Dodge Ram of Bryan, Ohio. I found a Chrysler Pacifica Touring listed on their website and contacted them directly. After multiple communications, they assured me in writing that the vehicle was at their location, ready for me to pick up. They even sent over a purchase agreement for the exact van. Based on this information, I drove over an hour to the dealership, only to discover they never had the vehicle in the first place! It was located elsewhere the ... Read More

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Google - Oct 23, 2024

I wish I could give zero stars for the outright deceit and complete lack of professionalism at Valley Chrysler Jeep Dodge Ram of Bryan, Ohio. I found a Chrysler Pacifica Touring listed on their website and contacted them directly. After multiple communications, they assured me in writing that the vehicle was at their location, ready for me to pick up. They even sent over a purchase agreement for the exact van. Based on this information, I drove over an hour to the dealership, only to discover they never had the vehicle in the first place! It was located elsewhere the entire time. To make matters worse, they tried to bait and switch by offering me a completely different vehicle – a hybrid van with a different stock number, something I never inquired about or agreed to. This kind of dishonesty and false advertising is not only frustrating, but it’s also a complete waste of time, gas, and effort. It is unacceptable to create a purchase agreement for a vehicle they never had and mislead me to drive all the way there under false pretenses. Save yourself the headache, frustration, and deceit—do not trust this dealership. Their business practices are shady at best and downright fraudulent at worst. Stay far away from Valley Chrysler Jeep Dodge Ram if you value your time, money, and integrity!

Bought a car here... drove 2 hours to get such a good deal... Owen helped us through the whole buying process... finance manager wasn't pushy at all

The whole process of buying a car is stressful and just overwhelming but Owen did such an amazing job at helping me with everything. Even let me keep the car overnight to make sure it’s what i wanted! All staff were very friendly and it made the process go so smooth. Definitely recommend!!

We were very happy ! wife and I with the professionalism at Valley Chrysler when we purchased our Jeep Grand Cherokee Laredo salesperson (page) was very helpful in purchasing our Jeep everything went smoothly and quickly. no problems will be back again thank you.

Unbelievable customer service and value/price. Jim and team found the exact vehicle I was looking for (mileage included) and the sales transaction itself was painless and smooth. Will definitely buy from again! Thank you!

Buyer beware!!! Bought a Ram truck , next day had to be put in shop, gone 2 weeks, got back and had to go back in for a broken motor bracket, gone two more weeks. Then paint started to flake off, and parts falling apart. Found out from a honest dealer it had been wrecked, never was informed of this at time of purchase. Went back with it to Valley. They wanted to cut what I paid for it by several thousand dollars and sell me another. Only actually had truck in my possession a few weeks. Nothing but problems, and car ... Read More

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Google - Sep 23, 2024

Buyer beware!!! Bought a Ram truck , next day had to be put in shop, gone 2 weeks, got back and had to go back in for a broken motor bracket, gone two more weeks. Then paint started to flake off, and parts falling apart. Found out from a honest dealer it had been wrecked, never was informed of this at time of purchase. Went back with it to Valley. They wanted to cut what I paid for it by several thousand dollars and sell me another. Only actually had truck in my possession a few weeks. Nothing but problems, and car lot would not stand behind their sell!! Never again!!!! Very disappointed customer, a customer that works everyday in Indiana, Ohio, and Michigan.. I will be sure everyone is well informed!!! All about the money, not the customer satisfaction!!! They had carfax information, and still no help!!

Saved our butts!!! I can't thank this shop and their talented diesel mechanics enough. We were hauling a 40' trailer to a job in Maryland when suddenly our trucks power vanished. No shops around could help us but these awesome humans said, "We don't want you broken down on the side of the road, bring it in and we'll figure it out." They put in the extra hours and work to fit us into their schedule, got us fixed up, and able to get to our job in time. If there are angels on Earth then ... Read More

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Google - Sep 23, 2024

Saved our butts!!! I can't thank this shop and their talented diesel mechanics enough. We were hauling a 40' trailer to a job in Maryland when suddenly our trucks power vanished. No shops around could help us but these awesome humans said, "We don't want you broken down on the side of the road, bring it in and we'll figure it out." They put in the extra hours and work to fit us into their schedule, got us fixed up, and able to get to our job in time. If there are angels on Earth then this shop proved they wear greasy overalls! Thank you!

I stopped by here in May to look at a van. Wasn’t sure if I was 100% sold on it and was waiting a few days on an estimate for a trade in. Salesperson said to put some money down on it that would go towards a down payment if I decided to buy it. I was hesitant but they said I’d get the money back if I decided not to get the van. Here it is almost five months later and I’ve still not got that money back. Even called a few times and they give me ... Read More

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Google - Sep 23, 2024

I stopped by here in May to look at a van. Wasn’t sure if I was 100% sold on it and was waiting a few days on an estimate for a trade in. Salesperson said to put some money down on it that would go towards a down payment if I decided to buy it. I was hesitant but they said I’d get the money back if I decided not to get the van. Here it is almost five months later and I’ve still not got that money back. Even called a few times and they give me different excuses why I haven’t seen the money yet. Update: It’s been over a year now. I called multiple times. Left messages. No return call or anything. Very frustrating. This business stole my money. It’s disgusting and to reply to my post telling me to give you a call and not answer the phone or return my messages, that’s unacceptable.

Go see Mike! He was willing to work with me financially, my picky self and even entertained my kiddos while the business part got done! Professional, precise and extremely friendly and knowledgeable! Super impressed!!

Pretty good experience! You could tell everyone was involved with wanting to do their best. That meant a lot to me. Also, Mike Beltran did a fine job in keeping me updated, and informed through the whole sales process. He got EXACTLY what I was looking for!! Thanks Mike!!!!

Valley Chrysler Jeep Dodge Ram in Bryan Ohio, is a great car- buying experience. From the sales staff to the financing, fantastic customer service. Would highly recommend Paige Canales as your sales professional

Big Mikes got you... I thought no one could get me where I needed to be.. He's the man. I'm leaving with my nice new ride today 😀

March 21/2024 I went to Bryan Ohio to buy a truck Ram 1500 from this dealership and the salesman know that I was on my way three days in advance and when I got there the truck was dirty and nasty nasty dirty dirty, I got there at 11:00 a.m. and I didn't leave until 6:30 p.m. and on top of that I didn't even get a full tank of gas I got less than a quarter tank of gas and I was driving back to Georgia all the way to Atlanta and come to find out the truck was ... Read More

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Google - Jun 6, 2024

March 21/2024 I went to Bryan Ohio to buy a truck Ram 1500 from this dealership and the salesman know that I was on my way three days in advance and when I got there the truck was dirty and nasty nasty dirty dirty, I got there at 11:00 a.m. and I didn't leave until 6:30 p.m. and on top of that I didn't even get a full tank of gas I got less than a quarter tank of gas and I was driving back to Georgia all the way to Atlanta and come to find out the truck was so dirty and full of pet hair the oil never change so all of that going on and still no gas in the vehicle I have to sit there from 11:00 a.m. till 6:30 p.m. and I was the only customer there during all that time up until about 5 pm one customer came. now I see why they don't get any business because with that kind of service I would not go back to that dealership to spend my money, and they did not even have a glass of water to give me all that time. I drove 11 hours to them. Not even a manager at the dealership, I had to pay over $560 to get a brake job and the muffler fix because the bolt was rusted underneath the bottom that holds the muffler together and one of the bolt was broken off and the other one was just barely holding on and on the way home it just completely broken off and they don't do nothing about it. the brake was gone all the way to the router, and because they replace the mats that they took out when they were cleaning the truck and forgot to put them back the manager said they're not going to do anything more for me and I paid more than $36,000 for this vehicle with finance charges. and the vehicle also add two accidents one in the front and one in the back and they did not even tell me this I found out from my insurance company and when I call them up the manager is going to asked me how can the insurance company disclose that information to you the reason why because you lied to me Mr. manager man no wonder you guys didn't want to show me the Carfax, kept the accident as a secret and telling me that the vehicle never was in an accident lies.

Just a heads up about this dealership, if you don’t live 15 minutes away from this place do not travel to go look at a vehicle. Drove many hours to find out the van we were there to purchase was obviously in a large wreck. (Maybe hit by a dump truck). The worst repair job I think I’ve ever seen. Sales lady said it was in really good shape. This dealership cannot be trusted.

Drove 3 hrs each way to look at a truck that had been obviously badly wrecked then repainted. Even after I specifically asked if it had been repaired. Saleswomen said “no repairs…in great shape”. Huge dents everywhere and a fender held up by a piece of wire. They told me to look up Carfax. It showed no damage.

I would actually give a 0 if it was allowed. I went there to have my transmission checked. Was told all I needed was transmission fluid and a filter. Went back 2 days later as my car was doing the exact same thing. The. Was told I needed a new transmission. If they would have checked everything that should have been done, they would have known that I needed a new transmission. Instead they charged me $600 for something that they knew would not help fix my car. Nit they won't offer a refund. I would never recommend them to anyone.

The worst service department I have ever dealt with! Bought a brand new van less than 2 years ago and have has nothing but problems. Basically was told sorry about your luck, you are over warranty. Charged me diagnostics fee the 2nd time, when they couldn’t diagnose it the 1st time correctly. Will never buy from this dealership again.

Horrible Steve from the service department is the most horrible service manger I ever delt with in my life. Dont recommend anyone to do go to service with him waited 4 months for a recall part kept telling me different dates and after 3 months had to call myself to get the part expedited and when got my truck back raido was out due to the part going out in my truck never mentioned it was out when picked my truck up. Stopped there June 22nd he hooked my truck up get the new raido ordered said it should take a week ... Read More

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Google - May 27, 2023

Horrible Steve from the service department is the most horrible service manger I ever delt with in my life. Dont recommend anyone to do go to service with him waited 4 months for a recall part kept telling me different dates and after 3 months had to call myself to get the part expedited and when got my truck back raido was out due to the part going out in my truck never mentioned it was out when picked my truck up. Stopped there June 22nd he hooked my truck up get the new raido ordered said it should take a week to get in have texted him no response and have stopped multiple times and keeps saying it should be a few days then nothing its been almost 2 months still nothing most piss poor service manger ever delt with.

Had to take our 2016 jeep back in due to a rattling noise while at a stop with a load on the Trans (in drive or reverse). 1st visit they said it was a backing plate on rotor. (Even though it does it stopped, goes away when accelerating). Charges around 80 bucks. 2nd visit. They updated drive train and Trans. Said there was a recall on software using too much oil. Said they added a qt of oil and it stopped. (Even though it was stated on paperwork they didn't hear it.) And the jeep just had oil change not too ... Read More

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Google - Jun 10, 2022

Had to take our 2016 jeep back in due to a rattling noise while at a stop with a load on the Trans (in drive or reverse). 1st visit they said it was a backing plate on rotor. (Even though it does it stopped, goes away when accelerating). Charges around 80 bucks. 2nd visit. They updated drive train and Trans. Said there was a recall on software using too much oil. Said they added a qt of oil and it stopped. (Even though it was stated on paperwork they didn't hear it.) And the jeep just had oil change not too long ago. I told them at the desk to check the heat Sheila's but nothing was stated that they did. CSR did say if any issues to bring it back and they will look at it. Me and my wife work full time jobs. I'm on 12 hr swing shifts and we have 3 kids. 2 of them in sports. The guesswork isn't going to cut it, and we don't have alot of free time to keep taking our jeep back. We just want the issue resolved as it should be by now. No excuses, just results. I will update this review when it's fixed and we'll go from there! As of now, we're pretty irritated with this dealer. They did program a key for us and at least that works!

Would give them negative stars if I could. I ordered a flexplate on 4/29/22 for a 2012 dodge caravan, Steve said he could order one and would be in the following day. Next day came never heard from him. Waited 3 weeks still nothing so texted him again on 5/20/22 asked is the flexplate in or what? Response was i don't know what happened i will order it and willbe in tomorrow. Tomorrow came and went still no rwply from them saying the parts in. Meanwhile the van is sitting up on stands tore apart waing for flexplate. Thanks. So go elsewhere if ... Read More

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Google - May 27, 2022

Would give them negative stars if I could. I ordered a flexplate on 4/29/22 for a 2012 dodge caravan, Steve said he could order one and would be in the following day. Next day came never heard from him. Waited 3 weeks still nothing so texted him again on 5/20/22 asked is the flexplate in or what? Response was i don't know what happened i will order it and willbe in tomorrow. Tomorrow came and went still no rwply from them saying the parts in. Meanwhile the van is sitting up on stands tore apart waing for flexplate. Thanks. So go elsewhere if you want parts.

AVOID THOSE SCAMMERS Absolutely dishonest and misleading, we sent all information to this dealership to buy a vehicle , however they acted like beginners and were saying we will come back to you many times however nothing happened, only promises and posponings . Main time we see ourselves with deposit out and dealership unresponsive and lake of any responsibility. After they decided to continue , they said they willing to sell different car absolutly different with less options.

Ok so I bought a 2012 Chevy Cruze from Cody at Casebere for my son, which is not the first vehicle we have bought from them. The whole time before the sale he is telling me what a standup guy he is and what a good dealership he works for. After the sale we put less than 350 miles on the car and a dash light comes on for the turbo. I call them and he was less than helpful, saying we don’t have the equipment to diagnose a Chevy you will have to take it to a Chevy dealer and ... Read More

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Google - Oct 9, 2020

Ok so I bought a 2012 Chevy Cruze from Cody at Casebere for my son, which is not the first vehicle we have bought from them. The whole time before the sale he is telling me what a standup guy he is and what a good dealership he works for. After the sale we put less than 350 miles on the car and a dash light comes on for the turbo. I call them and he was less than helpful, saying we don’t have the equipment to diagnose a Chevy you will have to take it to a Chevy dealer and then we can maybe fix it after we know what’s wrong with it. So I take it to another shop and he tells me he can diagnose any make of car with the same reader. Come to find out it needs a new turbo. So I call him back and now he isn’t sure his mechanic can fix a turbo on a Chevy but quotes me a 1500 dollar price(which is double what the other shop quoted) saying it’s probably going to take 10 hours to do but he would take 150 off the quote and that’s the best he could do. Short story is don’t trust these people they talk a big game till they make a sale then you are on your own. I won’t be back and I hope this helps others so they don’t go through what I did.

Took my truck in to service Def system on my truck. They diagnosed it over and over not finding anything had to wait 4 hours for them to find a plug unplugged from the injector pump they said it should be good and sent me on my way. Didn't fix the problem at all took it back again they said a part needs replaced and hooked it up incorrectly which could have messed my truck all up if I hadn't had to take it to another dealership to fix it correctly... asked for a refund on the labor they ... Read More

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Google - Sep 19, 2020

Took my truck in to service Def system on my truck. They diagnosed it over and over not finding anything had to wait 4 hours for them to find a plug unplugged from the injector pump they said it should be good and sent me on my way. Didn't fix the problem at all took it back again they said a part needs replaced and hooked it up incorrectly which could have messed my truck all up if I hadn't had to take it to another dealership to fix it correctly... asked for a refund on the labor they absolutely refused.

If I could give less I would, not only are they not willing to negotiate, the finance manager is extremely rude over the phone and in person.

I went to look at a car that was listed on the site. We get there and the guy tells us the car is in great condition for the price. We turn on the car and he says it has exhaust problems and you could hear weird metalic noises. Then my godfather went around and felt the calipers and tires. The site and paper in the window both said that they had new brakes and tires when they obviously didnt. We left immediatley and went to Estle.

Took my truck there for a recall and now other things are wrong and they say it's not due to them yet I had no problems til I took there

Had to leave because they kept telling me what I wanted

This place had my car for over a week supposed to be giving me a diagnostic only to tell me that there “may” be something wrong with my transmission internally and that’s what $100 diagnostic get you from these guys heaven for bid they think about it just a little bit and narrow it down and tell me OK it’s your conductor plate OK it’s speed sensor A, it’s speed sensor B etc. get real

Went here to check out a Dodge Caravan. I live in Fort Wayne Indiana, so the drive was about an hour away. The van was very dirty, and there was a dent in the side of the door. After taking it for a test drive these “appeared” to be the only problems with the van. The sales person I talked to was Cody Hall. We talked about the van, and I asked him if they had checked everything out to make sure all was right with the van. Cody said yes, they had looked over the van, they had found ... Read More

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Google - May 11, 2018

Went here to check out a Dodge Caravan. I live in Fort Wayne Indiana, so the drive was about an hour away. The van was very dirty, and there was a dent in the side of the door. After taking it for a test drive these “appeared” to be the only problems with the van. The sales person I talked to was Cody Hall. We talked about the van, and I asked him if they had checked everything out to make sure all was right with the van. Cody said yes, they had looked over the van, they had found nothing wrong with it. I was fine with paying full price for it, so long as that was fixed and the car was cleaned and detailed. All the while I’m under the impression they’ve looked it over and assure me that nothing else is wrong. They couldn’t fix the door that day, they had to order a part and we had to come back. They did a quick cleanup of the van and I took it home that evening. I didn’t think much of it, since I figured I’d take it back and everything would be fine. On the way home a light popped up on the dashboard. As soon as I got home I called Cody to ask what that was about. He said he didn’t know and that the would check it out when I brought it in. My wife took the van in the following Thursday. They gave us a loaner van to use in the meantime. We got a call the following Tuesday from Cody letting us know everything was done and the van was ready to pick up. I asked if they had looked into the light, and he said they did and that it was taken care of. He said it had to do with the tires not having enough air in them. I figured all was good, they put air in the tires and it’s fixed. I had to work, so my wife went to Ohio to get the van. She’s 8 months pregnant and not feeling the greatest, and she took our 2 year old with her. She was under the impression she would just pick up the van and go, and perhaps our 2 year old could take a nap in the car while she was driving. When she got there she discovered the van hadn’t been detailed whatsoever, it was still a mess. They took the van back to the shop and cleaned it up, meanwhile my wife is waiting with our screaming, tired 2 year old. They finally brought the van back to her. When she got in the car she noticed the light was still showing. That was when we found out from them that the tire pressure sensor was broken. At this point I called the manager Brent to find out what was going on. I expressed my extreme frustration and displeasure about the van not being done when they said, and them making my pregnant uncomfortable wife wait with our 2 year old screaming at her. Then I got into the light, and I told him that I expected that to be fixed. Brent told me he was “not going to drop everything” for this light and be out $100-$400 to fix it. I told him that Cody had assured me they had checked this out and that everything was okay, this was not at all disclosed. Brent’s argument was that the van was sold as is, and I drove it off the lot. I got into a heated argument with him. I told him he could either fix it or take the car back. He said no, neither of those things was going to happen. I don’t buy for one second that this car was looked over at all as Cody had said. If it had been they would have known that the sensor was out. If they had known then they would have said so when I called Cody after bringing it home to inquire about it. Instead of saying “I don’t know”, he would have said “The tire pressure sensor is broken, that’s part of the sold as is” and that would have been the end of the conversation. The problem here is that they did NOT set proper expectations. I have never met a more unprofessional manager in my life. In my line of sales I have one rule, and it’s “Do the right thing”. I can’t tell you how many times I have gone above and beyond for a customer of mine, paying for something out of my own pocket to fix a bad experience for a customer. Guess what those customers did after that Brent, THEY CAME BACK! Guess what I won’t be doing with you?

Please call and verify price Before wasting your time. Had price listed online and did not honor the price. I was able to prove price listed on website and Manager would not honor. Spent 2 hours in car for nothing. What a waste of a place.